Refund Policy

TotalExam is committed to ensuring customer satisfaction with our online coaching services. Our Refund Policy is designed to provide clarity and fairness to our refund procedures.

Eligibility: Refunds may be requested within a specified period from the date of purchase, depending on the type of service or product.

Refund Process: To request a refund, customers must contact our customer support team and provide the necessary details, including proof of purchase.

Refund Criteria: Refunds are typically issued under certain conditions, such as dissatisfaction with the service, technical issues beyond resolution, or failure to meet advertised promises.

Non-Refundable Items: Certain items or services may not be eligible for refunds, including downloadable content, personalized coaching sessions, or services already rendered.

Refund Method: Refunds are usually issued to the original payment method used for the purchase within 7 working days.

Cancellation Policy: Customers may be eligible for a refund if they cancel their subscription or service within 2 days.

Exceptions: In some cases, exceptions to our refund policy may apply, subject to review and approval by TotalExam management.

Contact Us: For any questions or concerns regarding our refund policy, please reach out to our customer support team for assistance.

TotalExam reserves the right to update or modify our Refund Policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.

Last updated: 21 March 2024